Privacy Policy

Welcome to First Steps Recovery!

First Steps Recovery is owned and operated by First Steps Recovery LLC.

First Steps Recovery values your privacy and the protection of your personal data. This privacy policy describes what information we collect from you, how we collect it, how we use it, how we obtain your consent, how long we keep it in our databases and, if necessary, with whom we share it.

By using the website, you are accepting the practices described in this privacy policy. Your use of the website is also subject to our terms and conditions. In this privacy policy, the words “website” refers to the First Steps Recovery website, “we”, “us”, “our”, and “First Steps Recovery”, refers to First Steps Recovery, and “you”, “client”, and “user”, refers to you, the user, client or patient of First Steps Recovery.

This privacy policy may change from time to time. Your continued use of the website after we make changes to this privacy policy will be deemed acceptance of those changes, so please check this policy periodically for updates. This privacy policy has been prepared and is maintained in accordance with all applicable national and international laws and regulations and, in particular, with the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act of 2020 (CPRA).


The personal data of users that are collected and processed through:

Will be under the responsibility and in charge of:

  • First Steps Recovery LLC.
  • Email:
  • Phone: (844) 489-0836

By visiting the website, checking your insurance, using our services (programs, treatments and therapies), contacting us through our contact information and contact forms and providing us with personal information to communicate with you, you consent to our collection, storage and use of your information on the terms set forth in this privacy policy. You may withdraw your consent at any time by sending us your request through our contact information.



The information we collect from our users helps us to continually improve the user experience on the website and provide our services appropriately. These are the types of information we collect:

Information you provide to us. You provide information when you visit the website, check your insurance, use and contract our services (programs, treatments and therapies) and/or communicate with us through our contact information or contact forms and provide us with contact information to communicate with you. As a result of those actions, you may provide us with the following information:

  • Name
  • Date of Birth
  • E-mail address
  • Phone
  • Address, State, County, ZIP Code, City
  • Insurance Carrier
  • Insurance Type
  • Group Number
  • Policy Number
  • Any additional information related to you that you provide to us directly or indirectly through our website.

First Steps Recovery will not collect any personally identifiable information about you unless you provide it.

Automatic Collection of Information: As you browse our website, certain usage data is automatically collected. These include technical information such as the IP address of your device, the type and version of your browser, the specific pages you visit on our site, the date and time of your access, the amount of time you spend on those pages, and other diagnostically relevant data.

In the case of access via mobile devices, we also collect information specific to these devices. This may include, but is not limited to, the type of mobile device used, its unique identifier, the IP address of the device, the mobile operating system and the type of mobile browser, along with other identifiers and diagnostic data.

In addition, we collect information that your browser automatically provides each time you visit our website or access our website using a mobile device.

GOOGLE Analytics. We use Google Analytics provided by Google, Inc., USA (“Google”). These tool and technologies collect and analyse certain types of information, including IP addresses, device and software identifiers, referring and exit URLs, feature use metrics and statistics, usage history, media access control address (MAC Address), mobile unique device identifiers, and other similar information via the use of cookies. The information generated by Google Analytics (including your IP address) may be transmitted to and stored by Google on servers in the United States. We use the GOOGLE Analytics collection of data to enhance the website and improve our service.

Please consult Google’s privacy policy here:

Microsoft Clarity:
On our website, we implement Microsoft Clarity, an analytics tool that allows us to better understand how users interact with our content. Microsoft Clarity collects usage data anonymously, such as mouse movements and browsing patterns, which helps us create heat maps and perform statistical analysis. This information is valuable to us in optimizing the user experience on our site, improving accessibility and interface efficiency.

We want to assure our users that data collection through Microsoft Clarity is done with respect for privacy and confidentiality. The data collected is anonymous and does not include personally identifiable information. Furthermore, it is stored and processed in accordance with Microsoft’s data protection regulations and privacy policies.

View Microsoft Clarity’s privacy policy here:

Social Media:
On our website, we provide you with a variety of links and tools that allow you to interact with various social networks. You are welcome to use these functions to share your information as you wish. However, we strongly recommend that you review the privacy and data protection policies of each of the social networks you use through our website to understand how they handle your personal information.

Contact information
: We may access some personal information about the user, such as name and email address, when the user or any third party communicates with us through our contact information. Personal information provided through our contact information is not stored on any First Steps Recovery server and will be stored on the respective server of our email service.


At First Steps Recovery, we recognize the importance of handling sensitive information related to the health of our clients and patients with care and confidentiality. The collection and processing of data such as medical records, current health status, addiction history and other details relevant to physical and mental health are conducted in strict compliance with the Health Insurance Portability and Accountability Act (HIPAA).

This commitment ensures that all sensitive information is used exclusively for the proper delivery of our services, including personalized treatments, programs and therapies. We handle this information with the highest level of confidentiality and security, limiting its access to health professionals involved in the treatment and always under the patient’s consent.

In addition, we take all necessary measures to ensure that the storage and processing of this data complies with data protection and health privacy regulations, including HIPAA. Patients have the right to access, rectify or request deletion of their personal information in accordance with these regulations.

First Steps Recovery is dedicated to treating our clients’ health information with the highest degree of accountability and integrity, ensuring that its use is focused on improving the quality and effectiveness of the treatments we offer, always in line with the standards established by HIPAA.


Personal data provided by users, clients or patients through our website and our services will be retained for as long as necessary to adequately provide our services and fulfill the legitimate purposes described in this policy in section 5 or until the user, client or patient requests deletion of their data. First Steps Recovery may retain personal data for a longer period provided that the user has consented to such processing, as long as such consent is not withdrawn. In addition, First Steps Recovery may be obliged to retain personal data for a longer period provided that this is required for compliance with a legal obligation or by order of an authority. Once the retention period has expired, the personal data will be deleted. Therefore, the right of access, the right of deletion, the right of rectification and the right to data portability cannot be asserted after the retention period has expired.


In general, we use the data we collect primarily to provide, maintain, protect and improve our website and to provide our services properly. We use the data collected through our website as described below:

  • Provide our services (programs, treatments and therapies).
  • Verify the insurance of our users, clients or patients.
  • Create the patient’s medical history.
  • Prepare the patient’s admission.
  • Determine the best way to pay for services for the user, client or patient.
  • Understand and improve your experience using our website.
  • Respond to your comments or questions through our support service.
  • Send you related information, including confirmations, invoices, technical notices, updates, security alerts, and support and administrative messages.
  • Send you relevant information about our website and services.
  • Marketing purposes of First Steps Recovery.
  • Link or combine your information with other data we obtain from third parties to help us understand your needs and provide you with better service.
  • Protect, investigate and deter fraudulent, unauthorized or illegal activities.


Information about our clients is an important part of our business, and we are not in the business of selling it to others. We share client information only as described below.

Third-Party Service Providers. We use third-party services to perform certain functions on our website. Some of these functions and services include: Hosting the website, sending emails, displaying maps and geographic locations (Google Maps), providing telephone communications and analyzing data (Google Analytics).

These third-party services and tools may have access to personal information needed to perform their functions, but may not use that information for other purposes. Information shared with these third-party services will be treated and stored in accordance with their respective privacy policies and our privacy policy.

Marketing: By using our services and website, you consent to the use of your personal information, including name and email address, for the sole purpose of receiving communications about our website and services. First Steps Recovery respects your privacy and does not share this information with unauthorized third parties. If you wish to stop receiving marketing communications, you can unsubscribe at any time by using the “unsubscribe” option available in the same marketing emails or by sending your request through our contact information.

Business Transfers. In the event First Steps Recovery creates, merges with, or is acquired by another entity, your information will likely be transferred. First Steps Recovery will send you an email or post a prominent notice on our website before your information becomes subject to another privacy policy.

Protection of First Steps Recovery and Others. We release personal information when we believe release is appropriate to comply with the law, enforce or apply our terms and conditions and other agreements, or protect the rights, property, or safety of First Steps Recovery, our users, or others. This includes exchanging information with other companies and organizations for fraud protection and credit risk reduction.

Anonymous Information. First Steps Recovery uses anonymous browsing information collected automatically by our servers primarily to help us administer and improve the website. We may also use aggregated anonymous information to provide information about the website to potential business partners and other unaffiliated entities. This information is not personally identifiable.


In the event of a security breach that compromises the confidentiality of the personal data of our users, First Steps Recovery undertakes to notify those affected in a timely manner. This notification will be made through the means of contact that have been provided by the user on our website. We will take all reasonable measures to protect the information and remedy any situation that compromises the security of your data. 


By using our website, you agree that your personal data may be transferred and processed outside the United States, where data protection laws may be different from those of your country. First Steps Recovery is committed to taking the necessary steps to ensure that your data is treated in accordance with applicable privacy protection rules and is adequately protected during any international transfer.


We grant access to your personal information only to those outside persons or services that have a legitimate need to know it and in accordance with our privacy policy. We adhere to industry-recognized security standards to protect your personal information, both during transmission and in storage. However, it is important to note that no method of transmission over the Internet or electronic storage is foolproof and 100% secure. Therefore, while we at First Steps Recovery strive to implement commercially viable data protection methods, we cannot ensure absolute security of your personal information. We undertake not to sell, distribute or transfer your personal data to unauthorized third parties, unless we have your explicit consent or are required by law to do so.


Users who provide information through our website, as data subjects, have the right to access, rectify, download or delete their information, as well as to restrict and oppose certain processing of their information. While some of these rights apply generally, others only apply in certain limited circumstances. These rights are described below:

  • Access and portability: to access and know what information is stored on our servers, you can send us your request through our contact information.
  • Rectification, restriction, limitation and deletion: You may also rectify, restrict, limit or delete much of your information.
  • Right to be informed: Users of our website will be informed, upon request, about what data we collect, how it is used, how long it is kept and whether it is shared with third parties.
  • Object: Where we process your data based on our legitimate interests, as explained above, or in the public interest, you may object to this processing in certain circumstances. In such cases, we will stop processing your information unless we have legitimate grounds to continue processing it or where necessary for legal reasons.
  • Withdraw consent: Where you have previously given your consent, for example to allow us to process and store your personal information, you have the right to withdraw your consent to the processing and storage of your information at any time. For example, you can withdraw your consent by updating your settings. In certain cases, we may continue to process your information after you have withdrawn your consent if we have a lawful basis for doing so or if your withdrawal of consent was limited to certain processing activities.
  • Complaint: If you wish to lodge a complaint about our use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local supervisory authority. Users may exercise all of these rights by contacting us via the contact information or contact page.
  • Rights related to automated decision-making, including profiling: Users may request that we provide them with a copy of the automated processing activities we conduct if they believe that data is being unlawfully processed.


At First Steps Recovery, we respect and facilitate the exercise of your data protection rights. If you wish to make a request regarding your personal information, you may contact us in the following ways:

  • By Email: Send your request to
  • By Mail: Address your request to First Steps Recovery, 2121 Herndon Ave, Clovis, CA 93611.

To ensure the security of your information, only you or a legally authorized representative registered with the California Secretary of State may make verifiable requests regarding your personal information. When making your request, it is important that you provide clear and sufficient information to verify your identity or that of your authorized representative. In addition, please describe your request in detail so that we can understand it, process it, and respond effectively.

It is essential that we can verify your identity or the authority of your representative to fulfill your request. If we are unable to confirm that the personal data belongs to you or cannot verify identity, we will not be able to fulfill your request or provide you with the information you require.

We undertake to respond to your verifiable request and, if appropriate, to provide you with the requested information free of charge within 45 days of receipt of the request. This period may be extended by an additional 45 days if necessary, provided that we inform you in advance and justify the reason for the extension.


Under the CCPA/CPRA, the terms “sell” and “sale” refer to any form of transfer, sharing or transmission of a consumer’s personal information to a third party in exchange for some form of consideration, which does not necessarily involve a direct monetary benefit. In this context, we may have received some benefit from the sharing of personal information, although not in the traditional sense of a commercial transaction.

First Steps Recovery does not engage in the sale of personal information in the conventional sense of the term. We do, however, allow our service providers to use such information for business purposes, as described in our privacy policy. These purposes may include activities such as advertising, marketing and analytics, which may be considered “selling” under the CCPA/CPRA definition.

You have the right to refuse the sale of your personal information. If we receive and confirm your verifiable request, we will cease the sale of your personal information. To exercise this right, please contact us by following the directions provided.

In addition, service providers with whom we collaborate, such as our analytics and advertising partners, may employ technologies on our website that involve the sale of personal information under the CCPA/CPRA. If you prefer to opt-out of the use of your personal information for interest-based advertising and these potential sales, please follow the instructions provided.

It is important to note that any opt-out action is specific to the browser you use, so it may be necessary to opt-out in each browser you use.


We comply with the requirements of national and international data protection regulations regarding the protection of personal data of minors. Although the website is available to all ages, we do not collect any information from children under the age of 13 without the respective permission of their parents or legal guardians. If we become aware that a child under the age of 13 has provided us with personal information without the permission of his or her parent or legal guardian, we will take the necessary steps to delete that information.


Except as expressly included in this privacy policy, this document only addresses the use and disclosure of information that First Steps Recovery collects from you. If you disclose your information to third parties, different rules may apply to their use or disclosure of the information you disclose to them. First Steps Recovery does not control the privacy policies of third parties, and you are subject to the privacy policies of such third parties where applicable. First Steps Recovery is not responsible for the privacy or security practices of third parties, including those linked to or from the website. Please refer to the privacy policies of any third-party websites or services you access through the website.


We reserve the right to change our privacy policy at any time. Changes will be notified to our users, clients or patients in a timely manner and posted on the website. Your continued use of our website and our services following these changes constitutes acceptance of the changes.


If you have questions or concerns about this privacy policy and the treatment and security of your data, please contact us using the contact information below:

First Steps Recovery LLC.


Phone: (844) 489-0836

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