Terms and Conditions

Welcome to First Steps Recovery!

First Steps Recovery is owned and operated by First Steps Recovery LLC.

These are the terms and conditions for:

By using the website and services, you agree to be bound by these terms and conditions and our privacy policy. In these terms and conditions, the words “website” refers to the First Steps Recovery website, “we”, “us”, “our” and “First Steps Recovery” refers to First Steps Recovery and “you”, “client” and “user” refers to you, the user, client or patient of First Steps Recovery.

The following terms and conditions apply to the website and services offered by First Steps Recovery. This includes any version of First Steps Recovery accessible via desktop, mobile, tablet, social media or other devices.




This agreement sets forth legally binding terms for your use of First Steps Recovery. By using the website and services, you agree to be bound by this agreement. If you do not agree to the terms of this agreement, you must not use the website and services. We may modify this agreement from time to time, and such modification shall be effective upon posting on the website. You agree to be bound by any modifications to these terms and conditions when you use the website and the services offered on the website after such modification is posted on the website; therefore, it is important that you review this agreement regularly.

First Steps Recovery may, in its sole discretion, refuse to offer the services to any user and change its eligibility criteria at any time. This provision is void where prohibited by law and the right to access the service and the website is revoked in such jurisdictions.

By using the website and services, you represent and warrant that you have the full right, power and authority to enter into this agreement and to fully perform all of your obligations hereunder. You further represent and warrant that you are under no legal disability or contractual restriction that prevents you from entering into this agreement.



By providing First Steps Recovery with your e-mail address, you agree that we may use your e-mail address to send you important notifications and communications about our services, news and special content. If you do not wish to receive these e-mails, you may opt-out of receiving them by sending us your request through our contact information or by using the “unsubscribe” option in the e-mails themselves. This option may prevent you from receiving emails about our services, important news and special content.



At First Steps Recovery, located in Clovis, CA (Fresno County), we offer a comprehensive program specializing in addiction treatment. Our commitment is focused on ensuring the safety, comfort and success of every patient who comes to us for help. To this end, we provide our clients with all the resources necessary to begin their journey to recovery from addictions, whether they are to alcohol, drugs or other substances.

Our approach is to provide personalized treatment ranging from specialized programs to a wide range of therapies and treatments tailored to each person’s individual needs. We understand that recovery is a personal journey and, as such, our programs are meticulously designed to help individuals learn to live a fulfilling life free from dependency.

At First Steps Recovery, we value the uniqueness of each story and work to offer a path to recovery that not only addresses the addiction itself, but also equips our residents with vital skills and tools to rediscover pleasure and purpose in life outside of substance dependence. Our team of dedicated professionals is here to support each resident through every stage of their recovery.

In terms of payment options, our services can be covered through health insurance or private pay, thus offering flexibility for our clients to access our program without financial concerns.

At First Steps Recovery, we are dedicated to guiding and supporting each individual on their journey to a successful and sustainable recovery.



In order to guarantee the maximum benefit and effectiveness of online therapies, at First Steps Recovery we establish the following rules:

a) Privacy and Confidentiality: Online therapy sessions should be conducted in a private and safe space, where the client feels comfortable and can speak freely without interruption. It is essential that both the therapist and the client maintain confidentiality of what is discussed in the sessions.
b) Punctuality: Clients or patients are expected to log in to their online therapy session at the agreed upon time. In case of delay or need to cancel, as much advance notice as possible is requested.
c) Appropriate Technology: The client must ensure that he/she has a stable internet connection and an appropriate device (computer, tablet, smartphone) with camera and microphone working properly to perform the online therapy.
d) Appropriate Environment: It is important that during the session, the client is in an environment that guarantees privacy and tranquility, free of distractions and noises that may interfere with the therapeutic process.
e) Preparation for the Session: It is recommended that the client prepare for the session by having at hand any material or notes that may be relevant to the therapy.
f) Responsible Use of the Platform: The client agrees to use the online therapy platform responsibly and in accordance with the rules of conduct and mutual respect.


First Steps Recovery, committed to providing high quality addiction treatment services, focuses its efforts on facilitating the recovery and well-being of its residents. However, it is important to understand that treatment outcomes can vary significantly among individuals, and we cannot guarantee a specific outcome or cure for addiction.

Treatment success depends on a variety of factors, including, but not limited to, the resident’s active participation, personal situation and health history. Therefore, First Steps Recovery is not responsible for treatment outcomes or relapses that may occur during or after completion of the program.

Although First Steps Recovery provides a safe and therapeutic environment, we assume no responsibility for personal injury, illness, incidents or any other eventuality that may occur at our facility. In addition, First Steps Recovery shall not be liable for indirect, incidental, special, consequential or punitive damages, including but not limited to, loss of profits, data, use, goodwill, or other intangible losses, resulting from the use or inability to use the services offered.

This clause does not exclude or limit First Steps Recovery’s liability for negligence or malpractice on the part of our personnel, to the extent that such exclusion or limitation is not permitted by applicable law. 


All content on the First Steps Recovery website, including, without limitation, names, logos, trademarks, images, text, columns, graphics, videos, photographs, illustrations, software and other items are protected by copyrights, trademarks and/or other intellectual property rights owned and controlled by First Steps Recovery or by third parties who have licensed or provided their material to the website. You acknowledge and agree that all materials on First Steps Recovery are made available for limited, non-commercial, personal use only. Except as specifically provided herein. No material may be copied, reproduced, republished, sold, downloaded, posted, transmitted, or distributed in any way, or otherwise used for any purpose, by any person or entity, without First Steps Recovery prior express written permission. You may not add, delete, distort, or otherwise modify the material. Any unauthorized attempt to modify any material, to defeat or circumvent any security features, or to utilize First Steps Recovery or any part of the material for any purpose other than its intended purposes is strictly prohibited.



First Steps Recovery will respond to all inquiries, complaints and claims regarding alleged infringement for failure to comply with or violation of the provisions contained in the Digital Millennium Copyright Act (DMCA). First Steps Recovery respects the intellectual property of others, and expects users to do the same.  If you believe, in good faith, that any material provided on or in connection with the website infringes your copyright or other intellectual property right, please send us your copyright infringement request pursuant to Section 512 of the Digital Millennium Copyright Act (DMCA), via our contact information, with the following information: 

  • Identification of the intellectual property right that is allegedly infringed. All relevant registration numbers or a statement regarding ownership of the work should be included.
  • A statement that specifically identifies the location of the infringing material, in sufficient detail so that First Steps Recovery can find it on the website.
  • Your name, address, telephone number and email address.
  • A statement by you that you have a good faith belief that the use of the allegedly infringing material is not authorized by the copyright owner, or its agents, or by law.
  • A statement by you, made under penalty of perjury, that the information in your notification is accurate, and that you are the copyright owner or authorized to act on its behalf.
  • An electronic or physical signature of the copyright owner or of the person authorized to act on the copyright owner’s behalf.



Any personal information you submit in connection with the services and use of the website will be used in accordance with our privacy policy. By using the services, you agree that we may collect and store your personal information. Please see our privacy policy.



The following activities are prohibited:

  • Access, monitor, reproduce, distribute, transmit, broadcast, display, sell, license, copy or otherwise exploit any content of the services, including but not limited to, using any robot, spider, scraper or other automated means or any manual process for any purpose not in accordance with this agreement or without our express written permission.
  • Violate the restrictions in any robot exclusion headers on the services or bypass or circumvent other measures employed to prevent or limit access to the services.
  • Take any action that imposes, or may impose, in our discretion, an unreasonable or disproportionately large load on our infrastructure.
  • Deep-link to any portion of the services for any purpose without our express written permission.
  • “Frame”, “mirror” or otherwise incorporate any part of the website into any other websites or service without our prior written authorization.
  • Attempt to modify, translate, adapt, edit, decompile, disassemble, or reverse engineer any software programs used by First Steps Recovery in connection with the services.
  • Circumvent, disable or otherwise interfere with security-related features of the website or features that prevent or restrict use or copying of any content.
  • Download any content unless it’s expressly made available for download by First Steps Recovery.


Because of the nature of the Internet First Steps Recovery provides and maintains the website on an “as is”, “as available” basis and makes no promise that use of the website will be uninterrupted or entirely error free. We are not responsible to you if we are unable to provide our Internet services for any reason beyond our control.

Our website may from time to time contain links to other websites which are not under the control of and are not maintained by us. These links are provided for your convenience only and we are not responsible for the content of those sites.

Except as provided above we can give no other warranties, conditions or other terms, express or implied, statutory or otherwise and all such terms are hereby excluded to the maximum extent permitted by law.

You will be responsible for any breach of these terms by you and if you use the website in breach of these terms you will be liable to and will reimburse First Steps Recovery for any loss or damage caused as a result.

First Steps Recovery shall not be liable in any amount for any failure to perform any obligation under this agreement if such failure is caused by the occurrence of any unforeseen event beyond its reasonable control, including, without limitation, Internet outages, communications outages, fire, flood, war or any uncontrollable act of nature.

These terms do not affect your statutory rights as a consumer which are available to you.

Subject as aforesaid, to the maximum extent permitted by law, First Steps Recovery excludes liability for any loss or damage of any kind howsoever arising, including without limitation any direct, indirect or consequential loss whether or not such arises out of any problem you notify to First Steps Recovery and First Steps Recovery shall have no liability to pay any money by way of compensation, including without limitation all liability in relation to:

  • Any incorrect or inaccurate information on the website.
  • The infringement by any person of any Intellectual Property Rights of any third party caused by their use of the website or service purchased through the 
  • Any loss or damage resulting from your use or the inability to use the website or resulting from unauthorized access to, or alteration of your transmissions or data in circumstances which are beyond our control.
  • Any loss of profit, wasted expenditure, corruption or destruction of data or any other loss which does not directly result from something we have done wrong.
  • Any amount or kind of loss or damage due to viruses or other malicious software that may infect a user’s computer equipment, software, data or other property caused by persons accessing or using content from the website or from transmissions via emails or attachments received from First Steps Recovery.
  • All representations, warranties, conditions and other terms which but for this notice would have effect.


First Steps Recovery will accept no liability for failed, partial or garbled computer transmissions, for any breakdown, failure, connection, availability of computer, telephone, cable, network, electronic or Internet hardware or software, for the acts or omissions of any user or third party, for the accessibility or availability of the Internet or for traffic congestion or unauthorized human action, including errors or mistakes. 


You agree to defend and indemnify First Steps Recovery from and against any claims, causes of action, demands, recoveries, losses, damages, fines, penalties or other costs or expenses of any kind or nature including but not limited to reasonable legal and accounting fees, brought by third parties as a result of:

  • Your breach of this agreement or the documents referenced herein.
  • Your violation of any law or the rights of a third party.
  • Your use of the services.


We may modify the website and these terms at any time, at our sole discretion and without notice. You are responsible for keeping yourself informed of these terms. Your continued use of the website constitutes your acceptance of any changes to these terms and any changes will supersede all previous versions of the terms. Unless otherwise specified, all changes to these terms apply to all users and clients. In addition, we may terminate our agreement with you under these terms at any time by notifying you in writing (including by email) or without notice.



You agree that no joint venture, partnership, employment, or agency relationship exists between you and First Steps Recovery as a result of these terms or your use of the services.



This agreement together with the privacy policy and any other legal notices published by First Steps Recovery, shall constitute the entire agreement between you and First Steps Recovery concerning and governs your use of the website and the services.



First Steps Recovery shall not be liable for any failure or non-performance of services due to causes beyond its reasonable control, including but not limited to acts of civil authorities, acts of military authorities, riots, acts of nature and natural disasters, and other acts which may be due to unforeseen circumstances and which may prevent the performance of our services.



Disputes, controversies or claims between the parties, whether relating to these terms, an Order, First Steps Recovery’s services, or any other obligation of the client to First Steps Recovery, shall be settled through binding arbitration, thereby avoiding resolution in conventional courts. However, there are exceptions where the client or First Steps Recovery may: (1) go to small claims court if the claims are admissible in such a context, and (2) initiate legal action in competent courts to prevent infringement or misuse of intellectual property rights, including seeking temporary restraining orders. The arbitration will be governed by both the Federal Arbitration Act and the relevant federal arbitration laws.

Unlike a court proceeding, arbitration does not involve the presence of a judge or jury and the chances of judicial review of an arbitration award are reduced. However, the arbitrator has the power to award remedies and damages similar to those that a court might award, including injunctive relief and declaratory or declaratory judgments or statutory damages.

Prior to proceeding to arbitration, the client must, at least thirty (30) days in advance, submit to First Steps Recovery a detailed, personally signed letter specifying the legal claims, the relief requested and the request for arbitration. This letter should be sent to First Steps Recovery -2121 Herndon Ave, Clovis, CA 93611 via certified courier service requiring signature upon receipt. First Steps Recovery will follow a similar procedure, using email if a physical address for the client is not available.

Arbitration shall be conducted under the rules of the National Arbitration and Mediation (“NAM”), including those for consumer disputes, unless otherwise specified herein. Both client and First Steps Recovery grant the arbitrator the power to decide whether to arbitrate. Administrative and arbitration costs will be determined in accordance with NAM rules, with the complaining party responsible for filing fees. If the client wins, the client may seek reimbursement of its expenses. Conversely, First Steps Recovery may seek reimbursement of legal fees if the arbitration declares the client’s claims to be unfounded. The arbitration shall be conducted by a single arbitrator and may be conducted by telephone, in writing or in person in the client’s county or other agreed upon location.

If multiple disputes arise regarding the same or similar matters, they will be arbitrated in the order in which they arose, provided they are all resolved within three (3) years. This arbitration agreement shall continue in effect even after the termination of these terms.



In the event that any claim must be resolved in a court of law rather than through arbitration, both parties agree to waive the right to a jury trial. In addition, both the client and First Steps Recovery have the right to bring claims in competent courts to prevent infringement or misuse of intellectual property rights, including seeking temporary injunctive relief.



These terms and conditions shall be governed by and construed in accordance with the laws of the United States, specifically those of the State of California. Any dispute relating to these terms shall be subject to the exclusive jurisdiction of the state or federal courts of the State of California. This applies unless binding arbitration is agreed to under the applicable section.



The relationship between client and First Steps Recovery, under these terms or the use of First Steps Recovery’s services, does not establish a partnership, joint venture, or employee-agent relationship between the parties. Nor shall either party be permitted to act or hold itself out as such. Both parties lack the authority to create commitments, responsibilities or obligations on behalf of the other, each remaining an independent contractor and responsible for its own actions.

The client is not authorized to transfer any of its rights under these terms without the prior written consent of First Steps Recovery. These terms are binding upon and inure to the benefit of both parties, as well as their successors and permitted assigns.

In the event that any provision of these terms is declared by a court of competent jurisdiction to be unenforceable or invalid, such provision shall be modified or deleted as little as necessary to ensure that the remainder of the terms remain in full force and effect.

These terms supersede any prior agreements, whether written or oral, between client and First Steps Recovery, constituting the entire agreement between both parties. Only First Steps Recovery may modify these terms. The client acknowledges that he/she has read and fully understands these terms and agrees to comply with them in full by proceeding with the transaction.

The client agrees not to raise any claim or defense alleging that it did not read, is unaware of or does not understand these terms, waiving any argument based on this line.

First Steps Recovery’s failure to act to enforce its rights or provisions of these terms shall not be construed as a waiver thereof. Any waiver by First Steps Recovery of these terms will only be effective if in writing and signed by an authorized representative of First Steps Recovery.

First Steps Recovery reserves the right to mention the client, as well as to use its name and First Steps Recovery’s trademarks and logos, to identify the client as its client in marketing or promotional activities, including postings on First Steps Recovery websites and in materials directed to current or prospective clients, partners and investors. If the client prefers not to be included in these references, the client must communicate this by sending an email through First Steps Recovery’s contact channels, specifically requesting not to be used as a reference.

These terms represent the entire agreement between the client and First Steps Recovery, covering all conditions of the client’s use of our services. This agreement supersedes any prior or contemporaneous communications or proposals, whether electronic, oral or written, regarding the aforementioned services. In addition, the client may be subject to additional terms, policies (including the privacy policy), guidelines or rules applicable to the client’s use of First Steps Recovery’s services.



If you have questions or concerns about these terms, please contact us through our contact forms or by using the contact information below:

First Steps Recovery LLC.

Email: info@firststepsrecovery.com

Phone: (844) 489-0836

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